Terms and conditions

Terms and Conditions

These terms and conditions outline the rules and regulations for the use of The Rock Hard Science website.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use The Rock Hard Science website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of USA. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using The Rock Hard Science website you consent to the use of cookies in accordance with Rock Hard Science privacy policy.

Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Unless otherwise stated, Rock Hard Science and/or it’s licensors own the intellectual property rights for all material on Rock Hard Science. All intellectual property rights are reserved.

Product Usage and Warnings

The Phoenix Pro is not a toy, it is a medical device which emits powerful sound waves. These sound waves are safe if used as intended but may be dangerous and harmful if used improperly. The Phoenix Pro must only be used in accordance with the printed and video instructions which are included with the product and which are available on the Company website. To avoid injury or harm you must:

  • ONLY use the Phoenix Pro as directed.
  • ONLY use the Phoenix Pro after consulting with a physician to confirm that it is safe for you to do so.
  • NEVER place the tip or any other portion of the Phoenix Pro on any part of your body other than those body parts and locations specifically called out in the operating instructions.
  • NEVER place the tip or any other portion of the Phoenix Pro on your eyes or ears or anywhere on your face or head.
  • NEVER use the Phoenix Pro in or near standing or running water as this may pose an electrical shock hazard.
  • NEVER insert the Phoenix Pro in any orifice of yours or anybody else’s body.
  • NEVER use the Phoenix Pro more frequently than directed in the operating instructions or as advised by a competent medical professional.
  • NEVER use the Phoenix Pro in a small enclosed space without using hearing protection as the device emits loud noise which could damage your hearing.
You must not:
  • Republish material from The Phoenix Pro.
  • Sell, rent or sub-license material from The Phoenix Pro
  • Reproduce, duplicate or copy material from The Phoenix Pro
  • Redistribute content from The Phoenix Pro (unless content is specifically made for redistribution).

No use of The Phoenix Pro’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our website.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Refund Policy

The Phoenix Pro is covered by a “30 Day Manufacturer’s Guarantee”. If, within 30 days of your Phoenix Pro arriving, you notice any manufacturing defects, please send an email to [email protected]

We will happily replace your Phoenix Pro! Shipping is on us. Just send it back using the prepaid return label and we will replace it with a new one. Please clean your Phoenix Pro prior to return and do NOT return the sample packets of Heat Shield water-based lubricant or numbing cream.

After 30 days, all sales are final.

Marketing Policy

You agree to be marketed to via phone call, voicemail, email, text, Facebook messenger, desktop notifications, and direct mail, unless you “opt-out” or unsubscribe. To “opt-out” or unsubscribe, please follow the directions stated in the marketing.

Shipping Policy

Fast, Free Shipping in Discreet Packaging

Orders are processed within 1-2 business days.

Domestic shipping normally takes 2-5 days after leaving our facility to arrive at your door. However, we have noticed some shipments delayed by circumstances related to COVID-19.

You will receive a tracking number once your order leaves our facility.

Have questions about your order? Contact Us anytime or email us at [email protected]

Return Policy, 30 Day Guarantee

You have 30 days from the date your order arrives to return The Phoenix Pro for a complete refund. If your device is defective, we will gladly exchange it during this same 30 day period (including free shipping).

30 days after an order leaves our warehouse, all sales are final.

Orders placed on or after January 20, 2021 will be subject to a $75 disposal fee if returned.

Please note that damaged products cannot be returned. For this reason, we do not recommend storing your Phoenix Pro upright on an elevated surface – if it tips or falls over, the stainless steel tip can be damaged.

We highly recommend purchasing our extended manufacturer’s warranty, which gives you a full year of coverage (excluding physical damage to the device).

If your product was damaged during shipping, please let us know right away.

To initiate a return:

Send an email to [email protected] for a return authorization. Once approved, we will email you a prepaid return label.

Refund requests are handled in the order they are received. The dates used to determine eligibility are (a) the date your order was shipped and (b) the date your email was sent, generating your support ticket.

The time it takes us to respond will not count against your 30 day window. We will honor your request as long as the product is not damaged and your original request arrived within the 30 day window.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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